Tech mahindra,ALPHARETTA,GA

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Job Details

Experience : 5.0 Years
Location : Tech mahindra,ALPHARETTA,GA
Job ID : 10698

Required Skills: Good communication skills

Job Description

7+ years‣ experience as DOC engineer. Should have strong hand on experience on driving business critical outage bridge engaging various technical, leadership and business users. Rich experience in Incident Management process ‣ creation, tracking, communication and closure. Strong knowledge in ITIL Process and prefer the associate to be ITIL certified. Hands on experience in performing the basic troubleshooting of IT incidents. Flexible to work in any shift. Good communication skill to interact with both customer and end user over phone and through email.‣ Work Location: GE Digital Office in Alpharetta. Shift Requirement: Weekend and GE Holidays to be covered. Total Hours 168 / 176

Tech mahindra